Essential Journeys | Enterprise Rent-A-Car

Complete Clean Pledge

Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitising procedures to protect the health and safety of all.

Learn more about our Complete Clean Pledge.

Below are details on our modified services and the steps we are taking company-wide to protect customers and employees while remaining available to those who need us during this challenging time.

Complete Clean Pledge

 

As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.

Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitising with a disinfectant that meets leading heath authority requirements, with particular attention to more than 20-plus high-touch points including:

  • Key and key fob
  • Steering wheel
  • Steering column
  • Center console
  • Accessory panel
  • Cupholders 
  • Compartments
  • Door interiors
  • Door pockets
  • Seat Belts
  • Seat surfaces
  • Seat pockets
  • Interior Door handles
  • Exterior Door handles
  • Areas between seat/console
  • Areas between seat/doorjambs
  • Instrument panels
  • Rearview mirrors
  • Visor mirrors
  • Dashboard   
  • Gearshift
  • Any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed.

Branch Locations

The Complete Clean Pledge extends to our locations, as well.

We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitising touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas. 

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with leading health authorities.

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